Store Policy
1. Service Description
Tuff Love provides digital motivational content delivered through SMS, email, or other messaging platforms. Messages may include strong language, humor, and a “tough love” tone intended for entertainment and motivational purposes. No physical products are shipped.
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2. Eligibility
You must be 18 years or older to use this service. By subscribing, you agree to receive recurring digital messages and confirm that the tone and language used are acceptable to you.
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3. Pricing & Payments
All prices are listed in USD (or your local currency if available).
Subscriptions are billed on a recurring basis according to the plan you select.
Payment is required at the time of purchase.
Accepted payment methods include credit/debit cards and other methods shown at checkout.
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4. Refund Policy
Due to the digital nature of this service:
All sales are final.
Refunds are only issued in cases of technical failure where messages are not delivered.
No refunds will be issued based on personal preference or dissatisfaction with tone, content, or message style.
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5. Cancellation Policy
You may cancel your subscription at any time through your account or by contacting support.
Cancellations apply to the next billing cycle.
Partial-period refunds are not provided.
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6. Delivery of Messages
Messages are delivered digitally and may be sent daily or on a schedule based on your chosen plan.
Delivery times may vary.
Standard carrier or data fees may apply and are the responsibility of the subscriber.
It is your responsibility to provide accurate contact information.
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7. Disclaimers
Tuff Love is not a medical, psychological, or fitness service.
Content is for entertainment and motivational purposes only.
No specific fitness, weight loss, or health results are guaranteed.
By subscribing, you acknowledge that messages may contain profanity, blunt language, or humor that some may find offensive.
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8. Limitation of Liability
Tuff Love is not liable for:
Emotional reactions to content
Fitness or health outcomes
Delays or failures in message delivery
Any damages resulting from use or inability to use the service
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9. Privacy
We collect minimal information necessary to deliver your messages (such as email, phone number, and billing info).
Your information is not sold and is processed according to our Privacy Policy.
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10. Contact Information
For questions or support, contact:
Customer Care
At Tuff Love, we’re here to help you get the motivation you signed up for — safely, responsibly, and with support available when you need it.
Our service uses blunt, humorous, and sometimes intense language, but your well-being always comes first.
If you ever feel overwhelmed, distressed, unsafe, or in need of immediate emotional support, please reach out to the appropriate crisis resources below.
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Emergency Mental Health Support
If you or someone else is in immediate danger, call your local emergency number right away.
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Canada
Emergency: 911
Suicide Prevention & Crisis Line: 9-8-8 (available 24/7 nationwide)
Kids Help Phone (youth):
Call: 1-800-668-6868
Text: CONNECT to 686868
Hope for Wellness Help Line (Indigenous support):
Call: 1-855-242-3310 (24/7)
Online chat: hopeforwellness.ca
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United States
Emergency: 911
Suicide & Crisis Lifeline: 9-8-8 (24/7, nationwide)
Veterans Crisis Line:
Dial 988, then press 1
Text: 838255
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Mexico
Emergency: 911
Línea de la Vida (National Mental Health & Addiction Hotline):
Call: 800-911-2000 (24/7)
SAPTEL Crisis Line (Psychological Support):
Call: 55-5259-8121 (24/7)
Online chat: saptel.org.mx
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Contact Tuff Love Customer Care
For questions related to your subscription, billing, or service:
Typical inquiries we handle:
Updating or cancelling your subscription
Troubleshooting message delivery
Changing your roast level (Light, Savage, or Brutal)
General product questions
We aim to respond within 24–48 hours.
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Important Disclaimer
Tuff Love provides motivation through humor and strong language, but we are not a mental health service, and our content should not be used as a substitute for professional care.
If at any time our content feels overwhelming, triggering, or you are experiencing emotional distress, please contact one of the crisis lines listed above or seek immediate help from a qualified professional.
Privacy & Safety
At Tuff Love, your privacy and safety are important to us. While our service uses strong language and a blunt motivational style, we handle your personal information responsibly and ensure that your experience is safe, secure, and fully within your control.
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1. Your Privacy
What Information We Collect
To deliver your subscription, we only collect the information required to send your messages and process your payment, such as:
Name
Phone number and/or email address
Billing information
Subscription plan details
Basic usage information (e.g., message delivery success)
How We Use Your Information
Your information is used solely to:
Deliver Tuff Love messages
Manage your subscription
Provide customer support
Improve our service and message delivery
We do not sell or share your personal data with third parties for marketing purposes.
Your Rights
You may request to update or delete your personal information by contacting us at:
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2. Your Safety
Tuff Love is designed to provide humorous, tough-love style motivation. However:
We do not provide mental health, psychological, or medical advice.
Our content may include strong language, sarcasm, and humor that some may find challenging or offensive.
Our messages are intended for entertainment and motivational purposes only.
If at any time you feel emotionally distressed, triggered, or unsafe, please use the professional crisis resources listed above on this page. Your safety and well-being always come first.
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3. Age Requirement
Tuff Love is intended for adults 18 years and older.
Minors should not subscribe to or access our service due to the strong language and nature of the content.
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4. Security of Your Data
We use industry-standard safeguards to protect your personal information, including secure payment processing and encrypted data transmission whenever possible.
While no digital system is completely immune to risks, we take all reasonable measures to keep your data protected and private.
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5. Your Control
You may:
Change your contact information
Pause or cancel your subscription
Modify your chosen roast level
Request deletion of your data
We respect your choices and aim to make adjustments as easy as possible.
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6. Disclaimer
By using Tuff Love, you acknowledge and agree that:
You are opting in to receive strong, blunt, humorous content.
Tuff Love is not responsible for emotional responses to the content.
The service should not replace professional care or crisis support.
If you ever feel unsafe or overwhelmed, please reach out to one of the emergency mental health support services listed earlier.